Terms & Conditions

Agreement to Terms

By accessing our website or using our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our website or use our services.

Service Requests

When you submit a service request through our website:

• Submission does not guarantee service availability at your preferred time
• We will contact you to confirm appointment details
• Service scheduling is subject to technician availability
• Emergency services may be subject to additional fees

Estimates and Pricing

Regarding our estimates and pricing:

• Diagnostic fees may apply before service estimates are provided
• Written estimates are valid for 30 days unless otherwise stated
• Final costs may vary if additional issues are discovered during service
• We will obtain approval before performing work beyond the original estimate
• Prices are subject to change without notice

Scheduling and Cancellations

Our scheduling policies:

• Appointments should be cancelled at least 24 hours in advance
• Repeated no-shows may result in service restrictions
• We provide arrival windows and will call when en route
• Rescheduling is subject to availability

Liability Limitations

Morris Refrigeration & HVAC LLC shall not be liable for:

• Pre-existing conditions in your HVAC system not disclosed to us
• Damage caused by improper use or maintenance after service
• Consequential damages including lost business or spoiled goods
• Issues arising from customer-supplied parts
• Delays due to circumstances beyond our control

Payment Terms

Payment for services:

• Payment is due upon completion of service unless otherwise arranged
• We accept cash, check, and major credit cards
• Large projects may require deposits or progress payments
• Past due accounts may be subject to collection fees
• Returned checks are subject to additional fees

Warranty Disclaimers

Regarding warranties:

• Our workmanship warranty covers labor for 90 days after service
• Parts warranties are provided by the manufacturer
• Warranty claims require proof of purchase and service records
• Warranties do not cover damage from misuse or neglect
• Maintenance requirements must be followed to maintain warranty coverage

Contact Information

For questions about these terms, contact us: