Refund Policy

30-Day Eligibility

You may be eligible for a refund if, within 30 days of service:

• The same issue recurs that we were hired to fix
• Our workmanship is determined to be defective
• We are unable to complete the agreed-upon repair
• You are unsatisfied with our service quality

Workmanship Issues

If you experience issues related to our workmanship:

• Contact us immediately to report the problem
• We will schedule a return visit at no additional charge
• Our technician will assess and correct the issue
• If we cannot resolve the issue, we will discuss refund options

Exclusions

The following are not eligible for refunds:

• Diagnostic fees for assessments where no repair was performed
• Issues caused by customer actions after service
• Pre-existing conditions not related to our service
• Normal wear and tear on parts
• Services requested after the 30-day period
• Parts ordered or installed at customer's specific request
• Emergency or after-hours service fees

Refund Process

To request a refund:

1. Contact Us: Call (410) 725-0375 or email office@morrishvac.org within 30 days of service
2. Describe the Issue: Explain what went wrong and why you're requesting a refund
3. Schedule Assessment: We may need to inspect the work before processing the refund
4. Resolution: We'll either fix the issue or process your refund

Timeline

Once a refund is approved:

• Credit card refunds: 5-10 business days
• Check refunds: 7-14 business days
• Refunds will be issued to the original payment method when possible

Contact Us

Questions about our refund policy? We're here to help: